We try to answer YES to everything you ask so you should always just ask by phone or email! We can make loads of different shapes, sizes and colours so if you want something special we’d like to try to help.
Here’s the answers to the 4 questions we are often asked:
Why aren’t my labels sticking?
- Trust us, they stick! If they aren’t sticking it’s usually one of these issues: (i) a sneaky finger touched the sticky stuff before the label was applied (ii) the label didn’t bond to the material before it was washed or worn – give it 24-48 hours and make sure the surface is clean and dry (iii) the label was applied to a natural or stretchy surface like directly on socks or cotton – remember they only stick to care labels and surfaces that are not pure natural fibre or rubber
Can I fit a super long name on a label?
- Our website has a limit on the number of characters you can enter however, we can make just about anything. The problem is that long names need to be printed in a smaller font to fit on tiny labels. But if you don’t mind, we don’t mind (and it usually looks great anyway)!
When is my order coming, I can’t wait?
- Usually our labels arrive within 10 days (Europe and UK). Once in a while, an order can be delayed because (i) we reprint if it doesn’t meet our quality control check (ii) we are in the hands of the Queen’s mail service and an order can get lost or (iii) address details might be incorrect. So, if you need an order quickly or haven’t received one in time, just ask. We try to offer an emergency service on request!
Can I change the details of my order if I change my mind?
- Of course. Please just email us to let us know. We will make changes whenever we can. We want you to be happy.